Support for victims and survivors

Support for victims and survivors

There are a range of services and agencies that can give advice and support to victims, or even just be someone to talk to. These services can signpost victims to wider support services and/or obtain their help, if required. Each entry is listed with letters to indicate that they provide support for men (M), women (W) or children & young people (C).


Local support:

Children’s Centres

See Gateway Programme (below).


Domestic Abuse Peer Mentoring | M, W

0151 644 4500 (9am to 5pm, weekdays) |

Run by Involve North West. A community based outreach project offering emotional and practical support to adult victims who have experienced domestic abuse or who may be in an abusive relationship. Working with a Peer Mentor enables people to establish a one-to-one, non-judgmental and trusted relationship with someone who themselves has experience of domestic abuse and recovery or who can share their knowledge, skills and information that they have gained through their own life experiences.


Family Safety Unit | M, W, C

Wirral Family Safety Unit (FSU) is a team of Independent Domestic Violence Advocates (IDVAs) providing independent and impartial advice to any high risk victim of domestic abuse.


Freedom Programme | M, W

01942 262 270

Freedom Programme is a domestic abuse programme primarily designed for women as victims of domestic abuse. When the programme is provided as an intensive two-day course, it is also suitable for men, whether abusive and wishing to change their attitudes and behaviour, or whether victims of same sex domestic abuse themselves. Find a course in Wirral (online courses are also available.)


Gateway Programme | M, W

The Programme, delivered through Wirral’s Children’s Centres by trained facilitators, is built upon the principle of respect and empowerment while raising awareness of the impact and dynamics of controlling relationships.  The aim is to raise awareness within a risk managed programme, encouraging safer and informed choices for the future; working with both female and male victims.  Further information about services available can be found on the My Child Can Facebook page.


G.I.R.L.S. Self-Development Project | C (Female)

An 8 week developmental programme for females aged 13-19, run by Wirral Council’s Targeted Youth Support Service. The project aims to reduce risk taking behaviour, strengthen resilience to peer pressure and abusive relationships and to raise aspirations in relation to healthy lifestyles and choices. There is also a junior G.I.R.L.S. project for girls aged 8-13. Referral forms can be obtained from Shiralea Coldicott on 0151 666 3706. A young person (or their parent/carer on their behalf) seeking referral to the project should discuss this with their youth worker, teacher, social worker or family support worker, if applicable.


Homelessness - Wirral Council Homelessness & Housing Options Team | M, W

0151 666 5511 (9am to 5pm weekdays) |

A homelessness & housing options advice service to discuss the housing options that may be available to a domestic abuse survivor such as safe emergency refuge accommodation, emergency temporary accommodation or securing alternative accommodation. When approaching the Homelessness & Housing Options Team a request can be made to have an interview with an officer of the same sex, and the situation will be dealt with sensitively and confidentially by sympathetic team members who are experienced in dealing with such situations. The Team will need to make appropriate enquiries and obtain information from the Police, relevant GP, or any other agency involved.


Housing Associations | M, W

Tenants of Housing Associations suffering from domestic abuse are able to seek advice and support from their landlord. Magenta Living, the largest registered housing provider in Wirral, will respond effectively, sensitively and appropriately to any reports of Domestic Abuse, which includes honour-based violence and coercive behaviour. Magenta Living works with its partners in Wirral to safeguard all customers and employees who may suffer domestic abuse.


Involve North West

0151 644 4500 (9am to 5pm, weekdays) |

Registered charity, Involve North West, runs two domestic abuse services – Leapfrog (see below) and Domestic Abuse Peer Mentoring (see above).


LADS Project | C (Male)

A 6 week developmental programme for males aged 13-19, run by Wirral Council’s Targeted Youth Support Service.  The project aims to reduce alcohol and drug misuse; reduce harmful and abusive relationships and raise aspirations and in relation to healthy lifestyles and choices. Referral forms can be obtained from Jamie Greer on 0151 666 3715.  A young person (or their parent/carer on their behalf) seeking referral to the project should discuss this with their youth worker, teacher, social worker or family support worker, if applicable.


Leapfrog | W, C

0151 644 4500 (9am to 5pm, weekdays) |

Run by Involve North West, the Leapfrog programme runs for 10 weeks during term-time with separate groups for children and their mums that run in parallel. The groups provide an opportunity to explore their experiences, understanding and feelings, with an emphasis on providing fun and creative activities that keep children engaged in learning. It is a safe place for children and their mums to help each other to find the best strategies to deal with their experiences and rebuild their lives. Mums cannot be in the abusive relationship at the time and the perpetrator must not be living in the family home.


LGBT Network

See Wirral LGBT Network below.


Listening Ear | C

Listening Ear is commissioned to provide a dedicated therapeutic pathway and associated toolkit to support children and young people aged 4-16 years who have experienced domestic abuse in the home.


Merseyside Community Rehabilitation Company | M, W

The Merseyside Community Rehabilitation Company (MCRC) is a provider of local probation services for those sentenced by the Court who would normally receive a community order or short custodial sentence followed by a period under supervision. This cohort attracts a large percentage of perpetrators of domestic abuse and the MCRC has developed accredited services and interventions to tackle this problem, such as the nationally accredited Building Better Relationships (BBR) programme, which is a programme aimed at men who have committed more serious forms of domestic abuse. In addition, the MCRC offers a one-to-one perpetrator programme and a voluntary programme for perpetrators who have not entered the Criminal Justice System. All MCRC staff are highly trained and must complete a competency checklist before being allowed to work with domestic violence perpetrators.


Merseyside Police

999 (emergencies), 101 (non-emergencies) or report a crime online

The Police will ensure that priority is given to helping the victims of domestic abuse remain in their familiar home environments.  A key principle will be that wherever possible (and always in high risk situations) they will seek to remove the perpetrator from the household situation, allowing couples, families, children and individuals to move forward with the least amount of disruption to their life.  Work is ongoing to identify the hidden victims of domestic abuse who are otherwise unknown to services; this includes domestic abuse advisors based in hospitals.  Victims presenting at hospitals suffer more severe abuse, are not likely to be engaged with any other services and are more likely to still be living with the perpetrator. The Police’s aim is to “get it right first time” by providing support and clear referral pathways for victims, professionals, friends and families. 


Multi-Cultural Organisation | M, W

See Wirral Multi-Cultural Centre (below).


RASA Merseyside | M, W, C

0151 666 1392 (Tuesdays 6pm to 8pm, Thursdays 6pm to 8pm, Fridays 12 to 2pm)

RASA supports adults and children from the age of three years, of any gender, who have been sexually abused or raped, or who has been affected by sexual violence at any time in their lives. They offer emotional support, counselling, advocacy and other services to help survivors in ways that work for them. They also work with non-offending family and friends of survivors.


The Drop In Service | C

Mondays and Fridays 4pm to 7pm (11-16 year olds), Wednesday 4pm to 7pm (16+ year olds)

Based at Children’s Service’s Adolescent Support Hub at 1 Pilgrim St, Birkenhead, Ch31 5EH, the service offers advice, support and guidance to young people aged 11-19. They can access a safe and friendly environment where they can receive helpful advice and support; no appointment is needed. There are also one to one sessions available which can be booked for people wanting an appointment to focus on specific tasks/issues.  For further information contact Mike Holbrook on 0151 666 3910 or email


The Life Skills Project | C

Mondays 4pm to 6.30pm

A 6-week rolling programme for young people aged 11–19 on Mondays from 4pm-6.30pm. The project covers ten key areas of personal development including self-awareness and self-esteem, communications skills and exploring and managing feelings.  For more information contact Mike Holbrook on 0151 666 3910 or email


Tomorrow’s Women Wirral | W

0151 647 7907 (9am to 4pm, Monday to Friday)

Tomorrow's Women Wirral is a charity providing a supportive women-only environment to help women make positive changes at a pace that is right for them. This includes courses, drop-ins, peer support groups, legal support and counselling for women over 18 who have experienced domestic abuse.


WEB Merseyside | M, W, C

0151 653 3771

A safe, welcoming and non-judgmental space for women, men and children, WEB Merseyside provides one-to-one listening support, confidence building and personal development workshops, holistic therapies, counselling sessions, therapeutic art classes and group activities.


Wirral Change | M, W

0151 649 8177

Wirral Change provides a range of services to support disadvantaged and Black & Minority Ethnic (BME) communities in Wirral.


Wirral Family Safety Unit

See Family Safety Unit (above).


Wirral LGBT Network | M, W

The Network, amongst other things, provides practical support, information, opportunities for participation and guidance to LGBT individuals, families and groups.


Wirral Multi-Cultural Organisation | M, W

0151 666 4547 (9am to 5pm, Monday to Friday)

Wirral Multi-Cultural Organisation provides a BME (Black & Minority Ethnic) Health Worker Service, offering confidential, health-related support, advocacy and advice to women, men and families and supporting them to access primary health care and help with GP appointments. 


Wirral Women and Children's Aid | W, C

0151 643 9766 (24 hours)

Wirral Women and Children's Aid is a bright, friendly refuge for women and their children who need a place of safety; with one-to-one support to find permanent accommodation, training and employment. Groups are run for women to build self-confidence, self-esteem and self-belief and understand the impact that domestic abuse has had on them and their children.


Wirral Youth Justice Service

See Youth Justice Service (below).


Women’s Refuge 

See Wirral Women and Children's Aid (above).


Youth Justice Service (YJS) | C

0151 666 3466

The Youth Justice Service works with young people on statutory orders who find themselves entering or at risk of entering the criminal justice system. They work with young people aged 8-18 for a limited time period, undertaking one-to-one work focused on a robust assessment and intervention plan. The aims of the service are to reduce the number of young people entering the criminal justice system, reduce re-offending and also reduce the use of custody. Restorative practices are used throughout daily practice in the service, making contact where possible with all victims of crime and offering a menu of options using the principles of Restorative Practice, ensuring that the victim feels part of the process and has a positive outcome. 


Regional and National support:


Childline | C

0800 1111 (24 hours)

Childline is a free, private and confidential service for all young people in the UK, whatever the worry and whenever help is needed.  Available online and on the telephone, anytime.


Karma Nirvana | W, M, C

0800 5999 247 (UK Helpline, 9am to 5pm, Monday to Friday)

Karma Nirvana offers practical and emotional support to male and female victims of forced marriage and honour-based abuse across the UK.


ManKind Initiative | M

01823 334244 (10am to 4pm, weekdays)

A confidential helpline for all men across the UK suffering from domestic violence or domestic abuse by their current or former wife or partner (including same-sex partners).


National Centre for Domestic Violence | W, M

Established in 2003 to help survivors of domestic abuse obtain protection against an abuser, as well as offering services to the police, probation service, domestic abuse agency workers, the legal profession and judiciary. The Centre specialises in providing free, fast and effective legal support to survivors of domestic violence and abuse, usually by helping individuals obtain injunctions from their local county court.


National Domestic Violence Helpline | W

0808 2000 247 (24 hours)

Helpline for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf. The Helpline is staffed by fully trained female helpline support workers and volunteers. All calls are completely confidential. Translation facilities for callers whose first language is not English and a service for callers who are deaf or hard of hearing are available.


Paul Lavelle Foundation | M

Domestic abuse foundation aiming to highlight the issue of domestic abuse, particularly where the victims are men.


Men’s Advice Line (Respect) | M

0808 801 0327 (9am to 5pm weekdays) A confidential men’s advice line, email and web chat service for male victims of domestic violence and those supporting them. email and web chat service for male victims of domestic violence and those supporting them, run by Respect. Also providing telephone interpreters for individuals whose first language isn’t English and a Next Generation Text Service facility for individuals who can’t hear or speak on the phone.


Samaritans | W, M

116 123 (24 hours a day)

Samaritans is a national service consisting of volunteers who are available to talk to in confidence for support if feeling sad or upset and don’t know where else to turn.


Savera UK | W

0800 107 0726 (9am to 5pm, weekdays)

Savera is a national service working with Black Minority Ethnic communities and specifically women who are at risk of domestic abuse and harmful practices such as honour-based violence (HBV), female genital mutilation (FGM) and forced marriage.


The Mix | C

0808 808 4994 (24 hours, depending on method of contact)

A counselling service for young people 25 years and under. It includes a helpline, email, one-to-one chat, crisis messenger and telephone & web chat counselling.


Young Minds | C

0808 802 5544 (9.30am to 4pm, Monday to Friday)

Young Minds seeks to make sure that young people get the best possible mental health support and have the resilience to overcome life’s difficulties. Information is available for parents and carers whose children and young people are affected by domestic abuse and a Parents Helpline available by telephone and online.