Wirral Services
Wirral 24 hour helpline 0151 643 9766
National 24 hour helpline 0808 2000 247
Wirral Domestic Abuse Hub
Wirral Domestic Abuse Hub supports victim/survivors, children, and people who harm.
Please see information page here /wirral-domestic-abuse-hub
Merseyside Police
- Call 999 (emergencies) or call 101 (non-emergencies) or report a crime online
- The Police will ensure that priority is given to helping the victims of domestic abuse remain in their familiar home environments. A key principle will be that wherever possible (and always in high risk situations) they will seek to remove the perpetrator from the household situation, allowing couples, families, children and individuals to move forward with the least amount of disruption to their life.
- Work is ongoing to identify the hidden victims of domestic abuse who are otherwise unknown to services; this includes domestic abuse advisors based in hospitals. Victims presenting at hospitals suffer more severe abuse, are not likely to be engaged with any other services and are more likely to still be living with the perpetrator. The Police’s aim is to 'get it right first time' by providing support and clear referral pathways for victims, professionals, friends and families.
Call 0151 666 4914
Victim Care Merseyside
Help in my area: Victim Care Merseyside
Campaign toolkit: Victim Care Merseyside
Victim support - Need help after crime? Get in touch anytime for independent, free, and confidential advice:
- Call Supportline on 08 08 16 89 111
- Text Relay: use the Relay UK app or contact us in BSL
- Start a live chat
- Fill out our online form below (a member of your local area team will contact you within three working days).
In an emergency you should always call 999. Our services are confidential. We will only share information about you without your consent if we’re concerned about your, or someone else’s safety, or if we’re required to by law.
Support Services for Women
Call 0151 644 4839 or email dateam@involvenorthwest.org.uk
The Lighthouse Centre offers a person centred approach to Domestic Abuse and will support women and children in their own journey through Domestic Abuse.
Drop-in’s Monday-Thursday 9:30am - 3pm for anyone seeking a safe space, emotional and practical support, safety planning and risk assessment in relation to Domestic Abuse.
The Lighthouse offers independent advocacy drop-ins : 9:30 - 3:00 pm Monday – Thursday.
Coffee morning Friday morning 09:30 - 11:30 am for existing clients.
The right support at the right time for you.
Next Chapter
Call 07368 601367 or email jules@nextchapternwcic.co.uk
Next Chapter (NWCIC) can offer tailored support to anyone who has been affected by domestic abuse. We have created a 'journey' for our service users to embark on, support can be shaped and guided by you, for the length of time and at a pace that's suitable, convenient and safe for you. The aim is to increase personal and physical safety, empowering victims to explore their options with an open mind, to meet with others who have experienced similar experiences in a self and co-care environment.
Our programmes and 1:1 support aim to improve mental and emotional well-being as well as providing opportunities for further training and future employment. Programmes include, IGNITE, Gateway, WEA, Developing positive communication, Managing Me and wellness and nutrition.
For more information visit our website: nextchapternwcic.co.uk
Tomorrow's Women Wirral (TWW)
Call 0151 647 7907
TWW is a charity providing a supportive women-only environment to aid women in making positive lifestyle changes. With a mixture of free interventions, courses and activities available, there is a huge array of support on offer for women who want to make better choices for their future with confidentiality and non-judgement, including women who have experienced or are experiencing domestic abuse and need a safe space to go to.
Tomorrow’s Women produces a monthly timetable which is currently accessible only by booking in advance through admin on 0151 647 7907. Timetables can be found on our website: www.tomorrowswomen.org.uk.
Tomorrow’s Young Women
A project to guide young women aged 14 - 17
Tomorrow’s Young Women offers young women aged 14 - 17 support, workshops, and activities to make positive lifestyle choices and offer support with issues in areas such as healthy relationships, alcohol and substance misuse, mental health.
Do you need to have a chat about your mental health and your feelings?
Want some advice about your relationship - maybe something doesn’t feel right, or you are feeling controlled?
Are you ready to start looking to your future and want some practical support with training and next steps?
Tomorrow’s Young Women is operating Monday evenings 4.30pm - 7pm at the Tomorrow’s Women: Wirral Centre, where you can meet with a member of the team in person of chat over the phone for an initial registration, and then have full access to the project.
For more information contact: admin@tomorrowswomen.org.uk or call 0151 647 7907
Wirral Women and Children's Aid
24 hour helpline 0151 643 9766
- Safe refuge accommodation which is staffed 24-hours a day
- Outreach
- Adverse Childhood Experiences or ACEs - used as part of our Outreach for children
- Domestic Abuse Recovery Toolkit
- Level 5 Trauma and Mental Health Therapies
- Advice and guidance about your options, including finances, budgeting, legal options and much more
- Even if you just want to talk- day or night- we are here for you
Support Services for Men
Paul Lavelle | M
Support line call 0151 651 3777 - please note: this is not a crisis line. General / Office enquiries call 0151 294 4176 or email info@paullavellefoundation.co.uk or visit the website paullavellefoundation.co.uk
We offer therapeutic support to males who feel they are experiencing or have experienced domestic abuse. 1:1 appointment slots are available with our therapeutic advisors who offer a non-judgemental listening ear, emotional support, advice and guidance as well as sign posting to other support agencies if necessary. We also offer legal support with legal family matters delivered by our legal partner firm.
JourneyMen | M
Call 0151 792 9159 or email enquiries@journeymencic.com or visit the website www.journeymencic.com
JourneyMEN’s service is unique to the Wirral. We enable men to resolve their issues. We help them on their journey to get the help they need. Our services have been developed by people with lived experience of mental health struggles and are shaped and developed by the people we are working with (our men, volunteers, staff, Board members and external stakeholders).
JourneyMEN strives to save and rebuild men’s lives that would otherwise be lost to mental health crises. Our aim is to provide an early intervention service that works across our community, actively channelling support for men before crisis point.
We offer a range of activities for our men from Walk and Talk, Gardening, Photography and Walking Football to help them increase the social aspect and engage with others to improve their mental and physical wellbeing.
We also offer the Gateway Programme on a 1:1 basis which is designed to give the individual the knowledge and understanding of the impact and dynamics of an abusive and controlling relationship and the tools required to make safer and more informed choices for future relationships.
Men’s Advice Line (Respect) | M
Call 0808 801 0327 - 9am to 5pm weekdays. A confidential men’s advice line, email and web chat service for male victims of domestic violence and those supporting them. email and web chat service for male victims of domestic violence and those supporting them, run by Respect.
Also providing telephone interpreters for individuals whose first language isn’t English and a Next Generation Text Service facility for individuals who can’t hear or speak on the phone.
ManKind Initiative | M
Call 01823 334244 - 10am to 4pm, weekdays
A confidential helpline for all men across the UK suffering from domestic violence or domestic abuse by their current or former wife or partner (including same-sex partners).
Domestic Abuse Programmes and Interventions
Gateway Programme | M/W
The Programme, delivered through Wirral Domestic Abuse Hub and Wirral’s Children’s Centres by trained facilitators, is built upon the principle of respect and empowerment while raising awareness of the impact and dynamics of controlling relationships. The aim is to raise awareness within a risk managed programme, encouraging safer and informed choices for the future; working with both female and male victims.
For more information, contact dahub@wirral.gov.uk
Domestic Abuse Recovery Toolkit | M/W/C
The Domestic Abuse Recovery Toolkit is a trauma informed recovery programme for adults, children and young people that have experienced or witnessed domestic abuse.
Trauma informed practice helps to support individuals, parents, and children who have experienced trauma at some stage in their lives. The toolkit covers a wide range of subjects including domestic abuse, sexual violence, and adverse childhood experiences. It focuses on understanding abuse and how trauma manifests itself in behaviours and life choices of children, young people, and adults, looking at ‘What has happened?’ to someone, rather than seeing their actions as dysfunctional, or the individual as ‘bad’. The validation and recognition that this approach offers, increases the individual’s sense of safety and hope.
The toolkit utilises a variety of trauma informed approaches which are delivered in a group session, including CBT and motivational interviewing.
The Domestic Abuse Recovery Toolkit is delivered in groups and runs for 8-12 weeks.
Gateway to Recovery | W
A new peer-support group for women who have experienced or are experiencing domestic abuse. Details to be confirmed.
Freedom Programme | M/W
Call 01942 262 270
Freedom Programme is a domestic abuse programme primarily designed for women as victims of domestic abuse. When the programme is provided as an intensive two-day course, it is also suitable for men, whether abusive and wishing to change their attitudes and behaviour, or whether victims of same sex domestic abuse themselves. Find a course in Wirral (online courses are also available).
Other Support Services
RASA Merseyside | M/W/C
Call 0151 666 1392 - Tuesdays 6pm to 8pm, Thursdays 6pm to 8pm, Fridays 12 to 2pm.
RASA supports adults and children from the age of three years, of any gender, who have been sexually abused or raped, or who has been affected by sexual violence at any time in their lives. They offer emotional support, counselling, advocacy and other services to help survivors in ways that work for them. They also work with non-offending family and friends of survivors.
Savera UK | HBA/W
Call 0800 107 0726 - 9am to 5pm, weekdays
Savera is a national service working with Black Minority Ethnic communities and specifically women who are at risk of domestic abuse and harmful practices such as honour-based violence (HBV), female genital mutilation (FGM) and forced marriage.
Karma Nirvana | HBA/W/M/C
Call 0800 5999 247 - UK Helpline, 9am to 5pm, Monday to Friday
Karma Nirvana offers practical and emotional support to male and female victims of forced marriage and honour-based abuse across the UK.
Magenta Living | Support for Magenta Tenants
Domestic Abuse Support | Magenta Living
Support for Children and Young People
Children's Social Care
We work to support Children and their families to safeguard children and empower their parents. We deal with issues from non-school attendance to domestic abuse and work collaboratively with parents to get them the support they feel would benefit their family the most. There is so much more to our role than removing children from their families and the majority of this is working with parents to prevent this.
Monday to Friday, 9am to 5pm: Telephone: 0151 606 2008
Outside of these hours: Telephone: 0151 677 6557
Email: ifd@wirral.gov.uk
Wirral Children's Services and Early Help teams can offer ongoing support for families and children experiencing domestic abuse. For more information about these, please contact IFD above.
The Lighthouse Centre
The Lighthouse offer a variety of programmes to help support children who have experienced domestic abuse. If you would like more information about these specialised services, don't hestitate to get in touch.
0151 644 4839 dateam@involvenorthwest.org.uk
Support for children displaying harmful behaviours
Who's in Charge - Family Matters, Wirral Children's Services (child on parent)
9 week child to parent violence (CPV) programme aimed at parents whose children are being abusive or violent toward them or who appear out of parental control. The structure of the programme consists of 8 two and a half hour sessions with a two-month follow up. The programme aims to reduce parent’s feelings of isolation, challenge parent’s feelings of guilt, lessen deterministic thinking about causes, reinforce belief in possibility of change, clarify boundaries of what is acceptable and unacceptable behaviour, arm parents with some simple concepts that have proved empowering, examine strategies for creating meaningful and practical consequences for unacceptable behaviour. Explore anger, both children’s and parents’, encourage assertiveness, encourage self-care, reinforce progress and provide emotional support while parents are attempting to become more assertive parents.